Privacy policy

Last updated: add date

Effective Date: September 3, 2026
Last Updated: September 3, 2026

Haribhai Ghelabhai Gandhi ("we", "us", "our", or "Company") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, and protect personal information when you visit our website, purchase our products, contact us, or otherwise interact with our online services.

Our online store is operated using Shopify. Payments may be processed through Razorpay. We may also use Meta advertising technologies, including Meta Pixel and related advertising tools.

1. COMPANY INFORMATION

Company Name: Haribhai Ghelabhai Gandhi
Address: 77/26, Antalia Talav, Bilimora – 396321, Gujarat, India
Phone: 9099110091
Email: ompharmanvs@gmail.com

2. INFORMATION WE COLLECT

We may collect information that you provide directly to us, including:

Full name
Mobile number
Email address
Billing address
Shipping address
Order details
Products purchased
Payment and transaction information
Customer service communications
Reviews and feedback
Information voluntarily provided through forms or other communication channels

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device information
Operating system
Pages visited
Website usage information
Cookies and similar technology information

3. PAYMENT INFORMATION

Payments may be processed through Razorpay or another authorised payment service provider.

We do not intend to store complete credit card numbers, CVV numbers, UPI PINs, passwords, or banking credentials on our own systems.

Payment providers may independently process payment-related information in accordance with their applicable privacy policies and security practices.

4. SHOPIFY

Our online store is hosted and operated using Shopify.

Shopify may process information necessary to operate our online store, including information relating to orders, customer accounts, website activity, device information, cookies, and transactions.

Shopify may process information through its own infrastructure and service providers in accordance with applicable law and its privacy practices.

5. META ADVERTISING

We may use Meta advertising technologies, including Meta Pixel, on our website.

These technologies may collect information about website interactions such as:

Pages viewed;
Products viewed;
Products added to cart;
Purchases;
Advertising interactions;
Device information;
Browser information; and
Other information necessary for advertising measurement.

We may use this information to measure advertising performance, understand customer activity, create advertising audiences, improve campaigns, and show relevant advertisements where permitted by law.

6. COOKIES

Our website may use cookies, pixels, tags, scripts, and similar technologies.

These technologies may be used to:

Operate the website;
Remember preferences;
Maintain shopping-cart functionality;
Improve website performance;
Analyse website traffic;
Measure advertising performance;
Prevent fraud; and
Improve customer experience.

You may control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

Where consent is legally required for non-essential cookies or tracking technologies, appropriate consent mechanisms may be used.

7. HOW WE USE YOUR INFORMATION

We may use personal information to:

Process and fulfil orders;
Process payments;
Arrange delivery;
Communicate order updates;
Provide customer support;
Handle returns and refunds;
Respond to enquiries;
Improve our website;
Improve our products and services;
Detect fraud and security issues;
Analyse website activity;
Measure advertising performance;
Send marketing communications where permitted;
Maintain business and transaction records; and
Comply with applicable laws and regulations.

8. MARKETING

Where permitted by applicable law, we may send promotional communications by:

Email;
SMS;
WhatsApp;
Telephone; or
Other permitted communication channels.

You may opt out of marketing communications at any time.

Opting out of marketing does not prevent us from sending essential communications relating to an existing order, payment, delivery, refund, security issue, or customer-service matter.

9. INFORMATION SHARING

We do not sell your personal information.

We may share necessary information with trusted service providers, including:

Shopify;
Razorpay and payment service providers;
Courier and logistics companies;
Website hosting and technology providers;
Analytics providers;
Meta and advertising service providers;
Email, SMS, and communication providers;
Customer-support providers;
Professional advisers; and
Government or law-enforcement authorities where required or permitted by law.

Information is shared only where reasonably necessary for the relevant purpose or as otherwise permitted by law.

10. SHIPPING INFORMATION

To deliver your order, we may provide necessary customer information to courier and logistics providers.

This may include:

Name;
Delivery address;
Phone number; and
Order information.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for purposes such as:

Processing orders;
Customer service;
Accounting and tax requirements;
Legal compliance;
Fraud prevention;
Dispute resolution; and
Legitimate business purposes.

When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

12. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including:

Requesting information about personal data processed by us;
Requesting correction of inaccurate information;
Requesting deletion where legally permitted;
Withdrawing consent where processing is based on consent;
Raising a privacy-related grievance; and
Exercising other rights available under applicable law.

Requests may be subject to reasonable verification and legal limitations.

14. WITHDRAWING CONSENT

Where processing is based on your consent, you may withdraw your consent by contacting us.

Email: ompharmanvs@gmail.com
Phone: 9099110091

Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal.

15. HEALTH-RELATED INFORMATION

As we sell Ayurvedic products, customers may voluntarily provide health-related information when contacting us.

Please do not provide unnecessary medical or sensitive personal information.

Information provided to us does not establish a doctor-patient relationship.

16. AYURVEDIC PRODUCT INFORMATION

Information about Ayurvedic products, ingredients, traditional uses, wellness, or general health on our website is provided for informational purposes.

It should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Customers should consult an appropriately qualified healthcare professional or Ayurvedic practitioner where appropriate.

17. CHILDREN

Our website is not intended to knowingly collect personal information directly from children except where permitted and appropriately authorised under applicable law.

18. THIRD-PARTY SERVICES

Our website may contain links or integrations with third-party services such as Shopify, Razorpay, Meta, courier companies, social media platforms, and analytics providers.

These services may have their own privacy policies.

We are not responsible for the independent privacy practices of third parties.

19. INTERNATIONAL PROCESSING

Some third-party service providers may process information outside India.

Where applicable, such processing will be carried out subject to applicable law and appropriate safeguards.

20. DATA BREACHES

If we become aware of a personal data breach requiring notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and address the incident.

Where legally required, affected individuals and relevant authorities will be notified.

21. GRIEVANCE REDRESSAL

For privacy questions, complaints, or requests, please contact:

Haribhai Ghelabhai Gandhi

Email: ompharmanvs@gmail.com

Phone: 9099110091

Address: 77/26, Antalia Talav, Bilimora – 396321, Gujarat, India

22. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

The updated version will be published on our website with a revised "Last Updated" date.

23. CONTACT