Return, Refund & Cancellation Policy

Effective Date: September 3, 2026
Last Updated: September 3, 2026

This policy applies to purchases made through the online store operated by Haribhai Ghelabhai Gandhi.

1. ORDER CANCELLATION

Customers may request cancellation before the order has been dispatched.

Cancellation requests should be submitted as soon as possible.

Phone: 9099110091
Email: ompharmanvs@gmail.com

Once an order has entered the packing or shipping process, cancellation may not be possible.

2. CANCELLATION AFTER DISPATCH

Orders generally cannot be cancelled after dispatch.

If the customer no longer wants the product after dispatch, the customer may be required to receive the order and follow the applicable return procedure, if the product qualifies for return.

3. ELIGIBLE RETURNS

Because our products may include Ayurvedic, ingestible, wellness, and personal-use products, returns may be restricted for hygiene, safety, and quality-control reasons.

Returns may generally be considered where:

• The wrong product was delivered;
• The product was damaged during delivery;
• The product is defective;
• The product is materially damaged or compromised when received; or
• Another return circumstance is approved by us.

4. OPENED OR USED PRODUCTS

For hygiene, safety, and quality reasons, opened, used, consumed, or tampered products are generally not eligible for return unless required by applicable law or the product qualifies under an approved defect/damage claim.

5. RETURN PERIOD

Requests for damaged, defective, or incorrect products should be made within 7 days of delivery.

Claims made after this period may not be accepted unless required by applicable law.

6. WRONG PRODUCT

If you receive the wrong product, contact us within the applicable return period.

Please provide:

• Order number;
• Photograph of the product;
• Photograph of the shipping label; and
• Details of the issue.

After verification, we may arrange a replacement or refund.

7. DAMAGED PRODUCT

If a product arrives damaged, contact us as soon as possible.

We may request photographs or videos showing the condition of the package and product.
After verification, we may provide a replacement or refund as appropriate.

8. DEFECTIVE PRODUCT

If you believe a product is defective, contact us with:

• Order number;
• Product name;
• Batch information, if applicable;
• Description of the issue; and
• Photographs or other supporting information.

We may investigate the issue before approving a replacement or refund.

9. RETURN APPROVAL

Submitting a return request does not automatically guarantee approval.

We may review the circumstances and determine whether the product qualifies under this policy and applicable law.
Do not send products back without receiving return instructions from us.

10. RETURN SHIPPING

If the return is caused by our error, such as sending the wrong product or a product damaged before delivery, we may arrange or reimburse reasonable return shipping costs after verification.

For other approved returns, shipping costs may be the customer's responsibility where legally permitted.

11. REFUNDS

If a refund is approved, it will generally be processed through the original payment method or another appropriate method.

The time required for the refund to appear in the customer's account depends on the payment provider, bank, card issuer, UPI provider, or other financial institution.

12. RAZORPAY REFUNDS

Where payment was made through Razorpay, eligible refunds may be processed through the applicable payment system.

Once a refund is initiated, the time taken for the amount to reach the customer's account may depend on the payment provider or bank.

13. FAILED PAYMENTS

If money has been deducted from your bank account but the order was not successfully created, contact us with the relevant transaction details.

We will investigate the transaction.
Any reversal or refund may depend on the payment gateway and banking system.

14. CASH ON DELIVERY REFUNDS

For eligible COD refunds, we may require appropriate bank account, UPI, or other payment details to process the refund.
Customers should provide payment details only through authorised communication channels.

15. RETURNED / UNDELIVERED ORDERS

If an order is returned to us because of an incorrect address, customer refusal, repeated failed delivery attempts, or other customer-related reasons, refund eligibility will depend on the circumstances.

Where legally permitted, applicable shipping or return charges may be deducted.

16. CHANGE OF MIND

Unless otherwise stated or required by applicable law, we do not guarantee refunds solely because a customer changes their mind after purchasing a product.

17. PROMOTIONAL ORDERS

Products purchased through discounts, promotional codes, bundles, free-product offers, or special campaigns may be subject to additional promotional terms.

18. EXCHANGE OR REPLACEMENT

Where appropriate, we may provide a replacement or exchange for eligible damaged, defective, or incorrectly supplied products.
Replacement is subject to product availability.

19. FRAUDULENT CLAIMS

We may investigate suspicious, fraudulent, abusive, or repeated refund/return claims.
Where permitted by law, fraudulent claims may be rejected and appropriate action may be taken.

20. HOW TO REQUEST A REFUND OR RETURN

Contact us at :

Haribhai Ghelabhai Gandhi
Phone: 9099110091
Email: ompharmanvs@gmail.com
Address: 77/26, Antalia Talav, Bilimora – 396321, Gujarat, India

Please provide :

• Order number;
• Customer name;
• Product name;
• Date of delivery;
• Reason for return/refund; and
• Photographs or videos where relevant.

21. LEGAL RIGHTS

Nothing in this policy is intended to remove or restrict any consumer right or legal remedy that cannot legally be excluded under applicable Indian law.

22. POLICY CHANGES

We may update this Return, Refund & Cancellation Policy from time to time.
The latest version will be published on our website.