Shipping & Delivery Policy

Effective Date: September 3, 2026
Last Updated: September 3, 2026

This Shipping & Delivery Policy applies to all orders placed through the online store of Haribhai Ghelabhai Gandhi.

1. ORDER PROCESSING

Orders are generally processed within 1–3 business days after successful order confirmation and payment.

During festivals, promotional campaigns, holidays, or periods of unusually high order volume, processing may take longer.

2. DELIVERY TIME

Orders are generally delivered within approximately 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery timelines are estimates and are not guaranteed delivery dates.

Remote locations and difficult-to-service PIN codes may require additional time.

3. SHIPPING CHARGES

Applicable shipping charges will be displayed during checkout.

From time to time, we may offer free shipping or promotional shipping offers.

The applicable shipping charge shown at checkout will apply to the order.

4. DELIVERY LOCATIONS

We currently aim to deliver orders to serviceable locations within India.

Delivery availability depends on the serviceability of the customer's PIN code.

5. ORDER TRACKING

Where tracking is available, customers may receive tracking information by email, SMS, WhatsApp, or another available communication channel.

Tracking information is supplied by the relevant logistics provider.

6. CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate:

• Name;
• Address;
• PIN code;
• Phone number; and
• Other delivery information.

We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

7. DELIVERY ATTEMPTS

Courier companies may make multiple delivery attempts according to their procedures.

Customers should ensure that their phone number is reachable and that someone is available to receive the shipment when required.

8. FAILED DELIVERY

If an order is returned to us because:

• The address was incorrect;
• The customer was unavailable;
• The customer refused delivery;
• The PIN code was incorrect; or
• Delivery attempts failed,

additional shipping costs may apply if the customer requests the order to be shipped again.

9. DELIVERY DELAYS

Delivery may be delayed due to circumstances outside our reasonable control, including:

• Courier delays;
• Weather;
• Natural disasters;
• Government restrictions;
• Strikes;
• Transportation problems;
• Technical issues;
• Incorrect addresses; or
• Other unforeseen circumstances.

10. DAMAGED PACKAGE

If a package arrives visibly damaged or tampered with, customers should contact us as soon as possible.
Where possible, customers should take photographs of:

• Outer package;
• Shipping label;
• Product packaging;
• Damage; and
• Product received.

11. WRONG OR MISSING PRODUCT

If you receive an incorrect or missing product, contact us at:
Phone: 9099110091
Email: ompharmanvs@gmail.com
Please provide your order number and relevant photographs.

12. LOST SHIPMENTS

If tracking indicates that a shipment may have been lost, we may investigate the matter with the applicable courier company.
Resolution may depend on the courier's investigation process.

13. CASH ON DELIVERY

If Cash on Delivery ("COD") is available on our website, availability may depend on PIN code, order value, product, courier service, or other conditions.
We reserve the right to restrict or discontinue COD.

14. INTERNATIONAL SHIPPING

Unless specifically stated on our website, we currently do not guarantee international delivery.

15. CONTACT

For shipping questions:

Haribhai Ghelabhai Gandhi
Phone: 9099110091
Email: ompharmanvs@gmail.com
Address: 77/26, Antalia Talav, Bilimora – 396321, Gujarat, India